After Sales Service Management Software
After Sales Service Management Softwareis important module of OseacO. OseacO cover totally all functions you need if you have a After Sales Department.
After Sales Management Software by OseacO is the most powerful system and fully integrated and link of course with the Park Management, and the Maintenance Contract Management as well. After Sales often start by receive a call from a customer got a technical problem. OseacO let you record live this call and find out your customer by so many different ways : By customer number By company name By Customer phone number By Internal Machine number (your own number you built to this customer machine) By serial number By Contract numberAnd that with a single click! After record this call you can send a copy by email to your customer by a single click, and dispatch it automatically to the technical staff on charge with the customer to his mobile phone by email, or waiting the after sales assistant to dispatch this call to the next technical staff free base on some criteria. All OseacO works in Windows, MAC, or on Ipad, Iphone or even an Ipod.
After Sales Report When your Technical staff is on customer site, he can with an Ipad, Iphone, Ipod, or any computer (PC or Mac) feeling the report of is technical intervention. That will have for effect to close the After Sales call, if the problem is fix. And base on the criteria from the Park Management and the Maintenance Contract Management, this will automatically invoice your customer. If a Maintenance contract cover full service to this machine, the cost will be attributed to the profitability of the contract automatically as well.